We guarantee that all items in your order will be packed to avoid breakage caused by shipping. In the event of receiving a damaged package (visibly damaged before opening) you must contact us within 1 week of delivery to file a damage claim with carrier.
All sales are final; the products offered by SureGlow are not sold on approval. Therefore, returns will only be allowed for defective items.
Defective products or shipping shortages must be reported to SureGlow within 1 week of delivery of your order. If reported within 1 week of delivery, please call a customer service representative to obtain a Return Merchandise Authorization number (RMA). Once defective products are received at our facility we will inspect the merchandise. When deemed defective by our staff we will replace the product, refund the cost of the product or issue a store credit depending on your wishes. If defective products or shipping shortages are reported after 1 week you may return the products (at your cost) for store credit only. No returns, refunds, exchanges or store credits will be issued if claim is made more than 30 days from order date.
Unauthorized returns (returns sent without a RMA) will be refused by our warehouse.
All returns must be sent by a carrier with tracking abilities and must be insured either by UPS, FedEx or USPS. Invoiced shipping charges are non-refundable.
All RMA numbers must be written clearly on the exterior of the box. Failure to do so may result in the delay of processing our claim or refusal of your return.
Unauthorized or refused orders will be charged a 20% restock fee in addition to shipping charges both ways.
It is the sole responsibility of the customer to order enough products to cover the chance of receiving broken or defective products. The majority of our LED products are tested for functionality prior to shipping to you. Whenever possible we also include extra AA or AAA batteries with your order for items that we are unable to test due to packaging. It is usually a good idea to order 4% more of each individual item ordered.
Claims including defective products totaling under $20 will be issued store credit only. No claim under $20 will be re-shipped.
SureGlow does not have a minimum order requirement. However, all orders less than $30 before shipping & tax will be accessed a $5 handling fee.